Terms of service

WILD EMERY – WHOLESALE TERMS & CONDITIONS

By completing an order with Wild Emery, you are deemed to have read and agreed to the following terms and conditions:

1. Eligibility
Wholesale accounts are available to approved businesses only. Wild Emery reserves the right to approve, decline, or revoke any account at its discretion.

2. Ordering
All orders are subject to acceptance. A minimum order value may apply as advised at the time of ordering.

3. Pricing
All prices are listed in AUD and are subject to change without notice. Prices include GST and exclude shipping unless otherwise stated.

4. Payment Terms
Payment is required in full prior to dispatch unless otherwise agreed in writing. Orders will not be shipped until payment has been received.

4.1 Credit Terms (Approved Accounts Only)

Credit terms may be available at Wild Emery’s discretion. Where credit terms apply, invoices must be paid strictly within the agreed timeframe. You will be required to provide your ABN/ACN prior to any orders being approved/sent.

If payment is received late on two consecutive occasions without prior written notice or agreement, Wild Emery reserves the right to immediately withdraw credit terms without notice. The account will then revert to proforma (prepayment) terms for all future orders.

Wild Emery may withdraw or amend credit terms at any time at its discretion without notice.

5. Shipping & Risk
Shipping costs are the responsibility of the customer. Ownership transfers to the customer upon delivery of goods. Wild Emery is not liable for delays caused by third-party carriers.

Shipping from regional Victoria, shipping costs will vary depending on your location and the weight of your order. We use Team Global Express (Toll) for all wholesale orders unless Australia Post is requested by the customer in writing or is the more affordable freight option.

5.1 Failed Delivery Fees

As standard, we register all wholesale customers delivery windows as Monday to Friday, 9am to 4pm. If you are unable to accept delivery anytime within this window (ie. You are closed every Tuesday, your operating hours are 10am-3pm etc) please let us know prior to completing your order. TGE charges $35 per failed delivery and this amount will be charged in full to the customer for failure to receive goods. Authority To Leave is available at upon request and at your own risk.

6. Damages & Claims
Any damaged or incorrect goods must be reported within 10 business days of delivery with supporting evidence. For damage claims, photos of damaged goods as well as photos of damaged shipping cartons are required. Claims outside this timeframe may not be accepted.

To start a damaged/faulty/incorrect goods return, you must first contact wholesale@wildemery.co

7. Returns
Returns are not accepted for change of mind. Approved returns (if any) may incur a restocking fee and must be authorised in advance.

8. Resale Restrictions
Wholesale customers may only sell Wild Emery products through their own approved retail channels.
The following are strictly prohibited:

• Selling on third-party marketplaces (including but not limited to Amazon, eBay, Faire)
• Reselling to other wholesalers, distributors, or resellers

9. Brand Representation
Products must be sold in their original packaging and presented in a manner consistent with Wild Emery’s brand. Products must not be placed in clearance bins, discount bins, or otherwise presented in a way that diminishes perceived brand value. Products must not be altered, relabelled, or repackaged.

10. Intellectual Property
All branding, imagery, and product names remain the property of Wild Emery and may not be used without permission.

Approved stockists may use Wild Emery supplied imagery and branding for the purpose of promoting products.
All content must:

• Accurately represent the product
• Not be altered in a way that misrepresents the brand
• Not be used in connection with unauthorised sales channels

Wild Emery reserves the right to request removal of any content at its discretion.

11. Termination
Wild Emery reserves the right to suspend or terminate any wholesale account that breaches these terms without notice.

12. Changes to Terms
Wild Emery may update these terms at any time. Continued ordering constitutes acceptance of the current terms.

13. Territory & Stockist Distribution
Wild Emery reserves the right to supply multiple stockists within any postcode, suburb or region. Exclusivity is not automatically assumed and is not guaranteed unless expressly agreed in writing and may not apply to Seasonal & Limited Products.

 If a wholesale customer doesn't maintain an active status by completing a minimum of 1 order per quarter, then Wild Emery may cancel your wholesale account or exclusivity, and this will enable another store in your postcode, suburb or region to stock the product range.

Wild Emery may limit or refuse supply where it believes market saturation, brand positioning, or commercial interests may be impacted.

14. Seasonal & Limited Products
Certain products may be released as seasonal, limited edition, or restricted lines.
Wild Emery reserves the right to:

• Limit quantities per customer
• Allocate stock at its discretion
• Restrict reorders

Availability is not guaranteed and may change without notice.

Contact

For more information about our terms and conditions (terms of service), if you have questions, or if you would like to make a complaint, please contact us by e-mail at wholesale@wildemery.co or by mail using the details provided below:

Wild Emery Pty Ltd, PO Box 63, Beechworth VIC 3747, Australia

Last updated: September 2026