Shipping policy

(As Per Wholesale Terms & Conditions Section 5). Shipping & Risk
Shipping costs are the responsibility of the customer. Ownership transfers to the customer upon delivery of goods. Wild Emery is not liable for delays caused by third-party carriers.

Shipping from regional Victoria, shipping costs will vary depending on your location and the weight of your order. We use Team Global Express (Toll) for all wholesale orders unless Australia Post is requested by the customer in writing or is the more affordable freight option.

As standard, we register all wholesale customers delivery windows as Monday to Friday, 9am to 4pm. If you are unable to accept delivery anytime within this window (ie. You are closed every Tuesday, your operating hours are 10am-3pm etc) please let us know prior to completing your order payment. TGE charges $35 per failed delivery and this amount will be charged in full to the customer for failure to receive goods. Authority To Leave is available at upon request and at your own risk.

Please allow 1 to 3 business days from payment received for your order to be packed and dispatched (2 to 7 business days during peak seasons). Pre-orders excluded.

PEAK SEASONS include;

• February - March
• August
• October - December

All shipments will include tracking details from the relevant freight provider. We use Team Global Express and Australia Post, please contact us prior to submitting your order if you have delivery issues with either, have a courier request, would like to provide your own shipping labels.

Questions about shipping should be sent to wholesale@wildemery.co