Refund policy

(As Per Wholesale Terms & Conditions Sections 6). Damages & Claims

Any damaged or incorrect goods must be reported within 10 business days of delivery with supporting evidence. For damage claims, photos of damaged goods as well as photos of damaged shipping cartons are required. Claims outside this timeframe may not be accepted.

To start a damaged/faulty/incorrect goods return, you must first contact wholesale@wildemery.co

(As Per Wholesale Terms & Conditions Sections 7). Refunds

We have a 10-business-day change of mind return policy for wholesale orders, which means you have 10 business days after receiving your item to request a return.

To be eligible for a change of mind return, your items must be in the same condition that you received them, unused, unopened, and in its original packaging. You’ll also need to provide the invoice number, proof of payment, and items must be returned at your expense.

Prior to refund approval, we will inspect all returned items. We will notify you once we’ve received and inspected your returned items, and let you know if the refund was approved or not. If not approved, your goods will be returned to you at your expense (you must provide shipping labels or prepayment of freight).

If approved, for change of mind refunds you will be refunded on your original payment method or via bank transfer less a 5% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund.

For faulty/damaged refunds you’ll either be refunded on your original payment method, via bank transfer or provided a store credit (your choice).

Last updated: April 2026